Refund and Returns Policy for Master Epistat LMS

Effective Date: March 2, 2025
Last Updated: March 2, 2025

1. Overview

At Master Epistat LMS, we strive to provide high-quality digital courses and online learning experiences. All purchases are final, and we do not offer refunds or exchanges for digital products, including courses, memberships, and downloadable software.

However, if you experience technical issues that prevent you from accessing your purchased content, please contact us at {email address} within 7 days of purchase, and we will review your case.

2. Non-Refundable and Non-Returnable Items

Due to the nature of digital products and online services, the following items cannot be returned or refunded:

  • Online courses and educational content (once access is granted).
  • Gift Cards (once issued, they cannot be exchanged or refunded).
  • Downloadable software products (e-books, templates, digital tools, etc.).
  • Some health and personal care items (if applicable, due to hygiene and safety regulations).

3. Refund Eligibility (Limited Cases)

Refunds may be considered only in the following circumstances:

  • Duplicate purchases (accidental double payment for the same course).
  • Technical issues on our platform that prevent access, which our support team is unable to resolve.
  • Incorrect charge due to a system error.

All refund requests must be made within 7 days of purchase. If approved, refunds will be processed back to the original payment method within 10-14 business days.

We do not provide refunds for:

  • Change of mind or dissatisfaction with the course content.
  • Failure to complete the course.
  • Incompatibility with your device or internet connection issues on your end.
  • Missed live sessions (for courses with scheduled Zoom classes).

4. Chargeback Policy

Initiating a chargeback without contacting us first may result in:

  • Permanent suspension of your account and access to all purchased content.
  • Legal action to recover the disputed amount if the chargeback is deemed fraudulent.

To avoid issues, please contact {email address} before disputing a charge with your bank.

5. Need Help?

If you have any questions or concerns regarding refunds, returns, or technical difficulties, please reach out to us:

📧 Email: {email address}
📍 Address: {physical address}

This Refund and Returns Policy is effective as of March 2, 2025 and applies to all purchases made on Master Epistat LMS.

Let me know if you’d like any further refinements!